Policies

ONLINE ORDERING

FREE SHIPPING for orders over $250.00. For orders under $250, there will be a $25 shipping charge added to the order total. Items that cannot be shipped by UPS or FedEx package delivery may be subject to freight charges.

Coastal Lighting Gallery will charge your credit card in full via our secure server within 24 hours of the time of your purchase. Coastal Lighting Gallery reserves the right to cancel any orders containing any error, inaccuracy or omission; if your credit card has been charged for a purchase and your order is canceled, Coastal Lighting Gallery will directly issue credit to your credit card. For product returns, please see Coastal Lighting Gallery’s Return Policy.

WARRANTIES

All products sold by Coastal Lighting Gallery are covered by the manufacturer’s warranty. If you have purchased a product from us and find it to be defective, please contact Customer Support at 252-504-4000 for assistance in processing your claim. We will in no uncertain terms or conditions are liable for installation fees of any kind.

ONLINE PRODUCT IMAGES

Coastal Lighting Gallery displays images of products in ".jpg" and ".gif" format on or website; we employ the best imaging software in an effort to display products in the most accurate showing possible. We cannot guarantee that the depiction you see on your own computer monitor, matches the true color of the item; the display in part depends on the type and settings of your computer monitor.

SHIPPING LEAD TIMES

Coastal Lighting Gallery or project is time sensitive, it strives to provide its customers with the most accurate information on product availability. If your purchase or project is time sensitive, it is strongly suggested that you contact us at 252-504-4000.

DELIVERY

Many items can be shipped from our warehouse within five days. Non custom merchandise shipped from our manufacturers can take up to ten business days. Custom orders can take up to eight weeks. Please call us at 252-504-4000 for a more accurate estimate of delivery time.

DAMAGES/DEFECTS AND ERRORS

Kindly report any damages, defects or errors to received shipments, promptly, by calling 252-504-4000 or by priority email at [email protected]. You must call Coastal Lighting Gallery and provide us with your name, invoice number and description of defect. Coastal Lighting Gallery will issue and Return Goods Authorization number; we will then handle the pickup of product at no cost to the consumer and ship a replacement out. If, for any reason, the customer decides they do not want the item replaced, then a 25% restock fee will be deducted from the final refund.

RETURN POLICY

Orders cannot be cancelled if they have already shipped from the factory or Coastal Lighting Gallery.

RETURNS

All returns must first be approved by a Coastal Lighting Gallery representative. All non-approved returns are subject to refusal. Returns will not be accepted after 15 days of receipt of order.

NON-DEFECTIVE RETURNS

A 30% restocking fee will be charged for the return of goods that are non-defective. Return shipping charges are the responsibility of the customer. Items must be returned in their original packaging with all packing materials and must be in sellable condition. Items that have been installed are not returnable. Shipping and Handling charges are non-refundable. Credit (minus the aforementioned deductions) will be issued upon full inspection of returned items by a Coastal Lighting Gallery representative. HOLD ONTO THE ORIGINAL BOXES AND PACKAGING.

We will only accept a return if a Return Goods Authorization number (RGA) has been issued and the product is returned in the original manufacturer’s packaging. Products may be returned within 14 days of receiving them. The products must be brand new (never used or installed) and in perfect condition with all of the manufacturer’s packaging intact. In order to keep our prices at their lowest, we charge a 30% restocking fee. Your original shipping and processing charges will not be refunded, if applicable. Orders returned after 15 days or without an RGA # will not be accepted.

EXCEPTIONS AND ITEMS NOT ELIGIBLE FOR RETURN

Unfortunately, under certain circumstances, there are some items that can be purchased that are not eligible for product return. These exceptions and items are as follows...

DO NOT return merchandise without prior authorization. Items that are returned without prior authorization are subject to an automatic 50% restocking fee or complete forfeiture of your refund.

PRIVACY INFORMATION

This notice applies to all information collected or submitted on the Coastal Lighting Gallery website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information.

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.